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About Zooplus

Zooplus has been around since 1999, and is the ideal one stop shop for all your pet needs! Whether you have Jack Russell, a Husky, a British Bulldog or something else entirely, your dog needs are covered. If you have a cat, you’ll find a huge range of toys, foods, snacks, and healthcare products on offer. Do you have another type of pet? Perhaps a gerbil, a hamster, or even a pet mouse? You’re covered! Maybe you’re more about aquatics, and again, your needs are met. Basically, Zooplus are the place to go for anything pet-related. They even cover horse needs, which not that many pet stores do!

The company serves a huge 22 countries across Europe, and is continuing to grow to this very day. As an authorised dealer, Zooplus stocks some of the biggest brand pet name in the business, such as Royal Canin, Eukanuba, Arden Grange, and Hill’s, to name just a few. This means you can find your reputable brand foods for a lower price tag, whilst keeping the quality that is so vitally important to your pet’s health. Regular deals and money off offers also add to the savings kept in your pocket.

Of course, Zooplus aren’t just about food, as they stock a huge range of accessories for pets, from beds to scratching posts, litter, to toys, collars, to leads, and everything else imaginable. If you need help and advice on what to buy, or the sizing and brand that is best for your pet, their helpful staff will be on hand to answer all your questions.

How to Contact Zooplus, And Useful Information

The Zooplus website is really comprehensive and helpful, so you will be able to find the answer to most of your questions on the FAQ section. If you can’t find what you’re looking for, there is a contact form on the website page, to fill in with general enquiries. You will usually receive a response back within 24 hours, apart from Sundays.

Zooplus do recognise however that many people prefer to speak to someone directly, to answer more complex questions. If that is the case then you can call 01234 430366 from the UK and speak directly to a customer advisor. Lines are open Monday to Friday from 8am until 5pm, and on Saturdays from 8am until 2pm. Lines are closed on Sundays.

Zooplus’ Regular Offers

Zooplus has regular discounts on all their products, and these change regularly. Its best to head to the website to find the most up to date deals. Current deals include:

  • 8% off orders over 75 pounds when signing up to the Breeder Deals Programme
  • Clearance sale – Everything must go!
  • Exclusive February Food Offers over a range of big named brands
  • 15% off Briantos dog food
  • 35% off Eukanuba large bags of dog food
  • 20% off Harrington Complete Adult Dog Food
  • 5kg extra free on large bags of Purina dog food
  • 20% off Ranchlands Dry Cat Food
  • 15% off Purizon Adult Dry Cat Food, 400g bags
  • 1kg free of Wild Freedom Adult Dry Cat Food when purchasing a 3kg bag
  • Buy 3kg Bunny Fresh Grass Hay and Get A Rabbit Food Bundle free

Delivery & Returns Policy

Zooplus have partnerships with Yodel and DPD courier services, and you can expect your goods within 2-3 days of despatch. Despatch is usually 24 hours after the order is received for UK orders. Shipping overseas, to the eligible 22 European countries, is also possible, and the delivery cost depends on the actual country. This information is clearly seen on the check out screen.

Delivery is free for orders over 29 pounds when using Yodel, and free for orders over 39 pounds when using DPD. You can choose which courier service you want to use according to your preference. Delivery cost is 2.99 for orders beneath that value. Delivery is also trackable online, so you can be sure to be home when your parcel arrives.

Returns are also simple, and you can request a full refund within 14 days of receipt of your order. Personalised and perishable goods cannot be returned. Zooplus will cover the cost of the returns process, however this can be done free of charge at any Parcelforce Depot or a Post Office.

How to Redeem Vouchers And Discounts

Grabbing your discount is super-easy! When shopping online, simply head to the ‘special offers’ section of the website to see what current offers available, and order directly from there. You can also shop online in the normal way, and your offer discount will be deducted from your shopping basket automatically when you go to check out.

If you are signing up for the Breeder Deals Programme, your 8% discount on orders over 75 pounds will be deducted when you log in with your unique user name and password.


Browsing the website for products couldn’t be easier, with every product categorised by pet, including dog, cat, small pet, bird, aquatic and the vet section. Alternatively, if you know exactly what it is that you are looking for you can use the handy search tool. It also might be worth taking a look at the offers section of the site to see if you can save yourself some money.

Why shop with Zooplus?

There are many benefits to shopping with Zooplus. The loyalty programme allows you to collect points every time that you shop, every £1 you spend equals a loyalty point which you can then spend in the reward shop. If you refer a friend to the site you will be rewarded with a voucher or loyalty points and you friend will also be sent a 10% welcome coupon. If you are ordering for a charity, then you are automatically eligible for a discount.