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About Wickes

Wickes dates back to 1854 in the USA, and from small beginnings the name grew to the huge international name it is today. The first UK store opened in 1972, in Manchester, and was a mixture of home DIY supplies, along with trade options for businesses. All products were offered at the same low trade prices, which pleased home decorators, for sure. Over time, the brand name has grown, and now most towns have a Wickes store, usually a large option on a retail park. Of course, you can also buy whatever you need online and have it delivered to your door, which is ideal for larger items, such as wood or heavy paint or wallpaper.

There are regular offers and discounts on the Wickes website, as well as a regular clearance or sale section, where you can grab cut-priced bargains no matter what the month of the year.

 

How to Contact Wickes & Useful Information

The Wickes website has a very comprehensive help section, where you can usually find the answer to any query you have. If you do need to ask someone a specific question, then you have a few options. Firstly, you can enter your question onto the website contact form, and you will receive a response within 24 hours, apart from Sundays and Bank Holidays. You can also send a direct email, on customerservices@wickes.co.uk.

If you prefer to speak to someone directly, you can call the customer service helpline, on 0330123 4123. Lines are open Monday to Friday, 8am until 8pm, Saturday from 8am until 6pm, and Sunday 10am until 4pm. Alternatively. You could call into your local Wickes store and ask a team member if you have a quick, general question.

There are specific lines and email addresses for questions related to kitchen and bathroom installation, which should be used to get the answer to your specialised questions, and these can be found on the website.

 

Wickes Regular Offers

Wickes have regular sales throughout the year, as well as a ‘sale’ section on the website. Currently, Wickes has the following offers in place:

  • Up to 150 pounds off oven and hob package
  • 10% off selected fence panels multi packs
  • 0% off selected garden storage
  • 40% off Everest Stone Tile
  • 15% off selected bathroom taps
  • 2 for 26 pounds on Dulux coloured emulsion
  • 50% off selected compact radiators
  • 3 for 2 on selected loft insulation
  • 10% off adhesives when you spend 25 pounds on tiles

There are a huge range of similar offers on every single day, so you’re sure to find money saving deals online.

 

Delivery & Returns Policy

There are several delivery options, depending on the item you have purchased and the size of it. Delivery runs Monday to Saturday, from 7am until 6pm, and if you’re purchasing a large and heavy items, such as sand, timber, sheet materials, and timber, then you must live within 10 miles of a Wickes store for delivery to take place.

You can choose the click and collection option when purchasing items on the website, so you can go to your nearest store and pick up your item within 1 hour, provided the item is in stock. This is a useful option if you need your product fast. Alternatively, there are different pricing options for delivery, depending on the size of the product and where you live in relation to the nearest Wickes’ store. Your delivery charge will be communicated to you at the time of ordering.

There are next day delivery options, and you can also choose your delivery slot, so you can ensure that you’re home to receive your goods.

In terms of returns, you can return goods up to 30 days after you receive them, provided they are unused and unopened, unless faulty. Returns are arranged via courier, and unfortunately you will need to pay a small charge to cover the service. There are a few rules and regulations regarding returns, depending on the items and its size, but all the most up to date and accurate information can be found on the website.

 

How to Redeem Vouchers & Discounts

Redeeming your discount is easy, as the price will simply be deducted at the check out point, and you will simply pay the sale price. Percentages will also be calculated at the check out screen and you will be able to assess your final price from there.