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About Robert Dyas

Robert Dyas has a long and interesting history, which spans as far back as 1872. Robert Dyas himself came over to the UK from Ireland with just 5 pounds to his name, but he used it gradually open up an ironmongery store, which focused on giving the best quality for the lowest prices. This is the one thing which the store has continued with even today, as it continued to grow and introduce new products into its range.

The business grew throughout history and through both World Wars, when warehouses and stores suffered major damage as a result of heavy bombing. Despite this, they expanded their products into mainstream routes, bringing homewares and garden fashions to the masses.

In 2012, the business was bought out and invested in by Dragons’ Den investor Theo Paphitis, who continues to stamp his quality today.

There are now over 95 stores on the High Streets of southern England, and the online store continues to go from strength to strength. There are constant sales and promotions to be found on many items, including electricals, outdoor and garden items, DIY, kitchen housewares, and furniture items.

Robert Dyas offers regular promotions and sales, and these are clearly advertised on the website’s main page. You can find savings in store also, but the best discounts are certainly found online. Delivery is also cheap and efficient, and returns are mostly covered by a 30 days no quibble arrangement.

 

How to Contact Robert Dyas & Useful Information

You can head into any store and ask the helpful staff whatever you need to know, although this isn’t always possible if you are located in the north of the country. You can check on the website to find out where your nearest store is, via the store locator. Alternatively, you can contact the customer services helpline on 0800 707 6677. Lines are open Monday to Friday from 8am until 8pm, and on Saturdays and Sundays from 9am until 5pm.

You can also email Robert Dyas on customerservices@robertdyas.co.uk. You can expect a reply in around 48 hours.

 

Robert Dyas’ Regular Offers

The Robert Dyas page has regular offers to take advantage of, and there is also a ‘sale’ page where you can find the clearance options that will be sold at very low prices. There are large sales at New Year and on Black Friday, so be sure to check these out.

Currently, Robert Dyas offers the following promotions:

 

  • Sign up for the email newsletter and receive a 10% discount code
  • Free standard delivery on orders over 50 pounds
  • Save up to half price on selected Dyson products
  • Up to half price on garden care products
  • Save up to half price on selected DIY products
  • Save up to half price on kitchen electricals
  • Save up to 1/3 on outdoor accessories

 

Delivery & Returns Policy

There are many delivery options to choose from, depending on when you want your items to arrive. Standard delivery should arrive within 3 to 5 working days and costs 3.95 on orders under 50 pounds. Anything over that is free. You can also opt for next day delivery, at a charge of 4.95, named day delivery at a cost of 4.95, or Saturday delivery for 7.95. Do check on the website for any delivery promotions however, as these do occur from time to time.

Returns are possible within 30 days of receipt, provided they are in the same packaging and aren’t damaged. You will then be able to receive a refund or replacement, depending on which you prefer. There are some items which are except from regular returns. These are:

 

  • Large kitchen appliances
  • Outdoor garden furniture
  • Large indoor furniture

 

In this case you would need to contact customer services and your item could be returned if it was faulty only. If you are unsure, contact customer services to discuss the problem and you will be informed of your options.

 

How to Redeem Vouchers & Discounts

Most items will simply be deducted at the check out page, but there are some promotions which require you to enter a discount code. In this case, the code will be clearly communicated to you on the offers page, and you simply enter it into the ‘redeem code’ box, where everything will be submitted and recalculated instantly. There is also a section for gift card redemption, which is collected in exactly the same way.