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About House of Fraser

House of Fraser have a mission to meet their customer’s desires when it comes to all things fashion. Having been well established for the past 150 years, the company really know what they are doing when it comes to style and accessorising, and provide high quality products both online and in their many department stores.

The company was founded back in 1849 by Hugh Fraser and James Arthur, and what started as a small shop grew into the huge fashion empire that it is today, with over 60 stores spread across the UK and Ireland. It wasn’t until 2013 that the company went global, opening up their first international store in Abu Dhabi’s World Trade Centre Mall.

Shopping online couldn’t be easier, with the ability to browse through categories or brands, and the customer service team is available if you need any assistance throughout the shopping process. Whether you need that perfect outfit for a party, and smart suit for an important pitch, or even just a general wardrobe over hall, you are sure to find the perfect outfit for you.

If you are looking for a particular brand, you have the ability to search by brand, with hundreds available to choose from. Popular brands include the likes of Chanel, Dune, Coast, Hugo Boss, Mac, Ted Baker and many more.

Gift Cards and Vouchers

Buying presents can always be a bit of a tricky situation if you don’t know what to get a friend or loved one. The solution comes in the form of a House of Fraser gift card, giving the recipient the power to choose that perfect gift. You are able to pick any value from £5 to £250, with various different types of gift card to choose from. You can either for the classic pink or black House of Fraser gift card which the recipient can use to purchase anything online or in store. Alternatively, you can go with something a little more specific and pick a gift card for certain brands that House of Fraser sells, such as Bobbi Brown, Clinique, Estee Lauder and various others. All gift cards are able to be finished with a short message from you to add that perfect, personal touch.


No longer do you have to be at home or at work to shop thousands of designer brands, shopping has never been easier with the House of Fraser app, a pocket-sized department store. Simply download the app for free either from the Apple Store or Google Play and have instant access to the many benefits that the app brings. As well as shop the many departments, you are able to find your nearest store using the store locator tool, check stock availability, be notified if there is ever an exclusive offer or event, read product reviews, keep track of your account including recognition points and order history and much more. Get all this and more at just the touch of a button.

Personal Shopping

Who doesn’t love a personal shopper? That someone who can tell exactly what will look great on you and what you should try to avoid. Customers are able to make an appointment for free for the store and time of their choice. Once you have made your appointment you will be sent a booking confirmation via email. The guides at House of Fraser can help you when it comes to making some difficult purchasing decisions, as experts in their field they can help you with wardrobe basics, woman and men’s workwear, occasion wear, formal wear and much more.

No matter how you pay for your purchases, you can be rewarded with a House of Fraser Recognition Card, both in store and online. As a card holder, you will be eligible to receive exclusive offers and events, plus spend your rewards straight from your card. Every £1 that you spend from House of Fraser will get you 1 point on your card, and once you have collected 500 points, you will have £5 to treat yourself from anything in store. Not only that, but you can collect bonus points on your birthday month, the perfect excuse to spend some of that birthday cash.

Once you have registered your card online, you are ready to start collection, with the rewards loaded onto your account month once you have collected the necessary 500 points. The rewards are valid for 3 months, so make sure you don’t miss out. The offers that are available are constantly changing, so if you don’t find something that takes your fancy, as long as you spend your rewards within the 3 months, there is no harm in waiting a while.

Promotional Codes

At various times throughout the year, House of Fraser may offer some promotional discounts on certain products for a limited time. If you have a promotional code that you would like to use, simply enter it at the checkout to have your discount applied to your order. If you can’t find a promotional code to use, then House of Fraser also run sales and discounts for their customers to make use of and grab a bargain.

Delivery Options

There are many different delivery options available to House of Fraser customers which depend on where you live and when you would like your purchases delivered. If you opt for standard delivery and spend over £50, then delivery is completely free of charge, anything under this and you will be charge £3.95. Alternatively, you can opt for buy and collect in store which is free for orders over £30, nominated day charges at £6, next evening or same evening at £8 and collect+ charged at £3.50.


If you are not entirely happy with your purchase then you can return your items within 28 days of your purchase, or if you have bought an item in the sale then 14 days after receipt of your order as long as you have a proof of purchase. Returns can be made to the returns centre or in the majority of cases, a House of Fraser store.