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About Goldsmiths

You’re looking for quality jewellery, with a long and illustrious history, look no further than Goldsmiths! With over 230 years of heritage, this is one of the biggest quality jewellery stockists in the UK, and most towns and cities have at least one store. Of course, the online store is also fantastic for grabbing bargains, and shopping without having to leave your house!

Goldsmiths opened its first store in Newcastle in 1778, and that very store is still open today. From there, the business grew at a fast rate, and now it is one of the most successful jewellery stores around. Big named brands are stocked, including Rolex, TAG Heuer, Breitling, and Omega. It’s not just watches either, as Goldsmiths stock rings, bracelets, necklaces, and earrings too.

For an extra boost to their name Goldsmiths also proud the Rugby League Trophy and it was the first UK stockist of quality Rolex watches.

The website has regular sales, and you can easily grab a big discount on a large brand name, or on a piece of quality jewellery to add to your collection, maybe for a special occasion!

 

How to Contact Goldsmiths & Useful Information

You can head to any Goldsmiths store for information and guidance. If you’re not sure where your nearest store is, the website has a handy store locator function on their ‘contact us’ section. Alternatively, you can just pick up the phone and call the customer services hotline on 0800 849 5051. Lines are open Monday to Friday only, from 8.30apm until 6pm, and on Bank Holidays from 9am until 5pm.

If you only have a quick query, or you don’t have time to call, you can email webenquiries@goldsmiths.co.uk.

 

Goldsmith’s Regular Offers

Goldsmith have regular sales on their website, and these change regularly. There is always a ‘sale’ section on the website, where clearance items or seasonal items are placed. In addition, the current offers are currently available:

 

  • Up to 50% off selected jewellery
  • Free delivery on all orders
  • Up to 4 years interest free credit – subject to status and credit check
  • 20% off selected wedding rings

 

Delivery & Returns Policy

Goldsmiths offer high quality delivery services for a very low cost, in fact it’s totally free in most cases! Standard delivery takes between 1-3 working days generally, however if you order jewellery such as a ring, and the size isn’t currently available, you will be advised of a delay, and roughly how long it will take. Deliveries are Monday to Saturday, and operate between 8am until 6pm via a courier.

You can use the express delivery service totally free of charge if you need to receive your item quickly, and provided you order before 7pm Monday to Friday or before 3pm on Sundays, you will receive your item the next day.

In most cases, delivery is tracked and you may need to sign for your item. If the jewellery is below the 150 pounds mark, you may not need to sign, but it depends on what it is. In this case, the item may be simply posted through your letterbox, if it will fit.

In terms of returns, if you want to return an item, you have 14 days to do so, and you will need to download and complete the returns form, sending it with your item, in the original packaging. Any items which have been personalised cannot be returned, unless faulty. Earrings cannot be returned if the tamper-proof packaging has been opened, again, unless faulty.

 

How to Redeem Vouchers & Discounts

If you are shopping in the sale section of the website, the price will automatically be deducted at the checkout point, and you won’t need to do anything. If you are shopping for ad hoc offers, it may be that you need to enter a voucher code into the check out section of the site; you do this by simply entering the code you are given in the ‘redeem offer or code’ box. Your total will then be amended.

You can apply for the interest free credit offer at the final payment screen, and this is subject to a credit check. You will be advised at that point whether you are success, not successful, or whether further review is needed.