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About Furniture Village

The aim of the company is to offer quality furniture and at the lowest possible prices, whilst giving top class customer service at the same time. Furniture Village are the biggest furniture retail in the UK which is independently owned, and they really do stock one of the largest ranges you’ll find anywhere in the country. There are more than 50 stores across the country, and the website is certainly the place to head for the best deals, as well as some serious discounts.

Furniture Village also offers a four years 0% interest credit deal, obviously subject to status and a credit check, which is ideal for those who need to make a big purchase, perhaps in an emergency, but don’t have the cash right at that moment.


How to Contact Furniture Village & Useful Information

The Furniture Village has a really comprehensive website, which will probably answer all the questions and queries that you have in general. There is a live chat function, if it’s just a simple query, or you can send an email via the contact form on the website. You can expect a reply in around one working day.

If you do want to speak to someone directly, you have two options. You can either call into your local store and ask a member of staff, if it is a general question and not directly related to your order, or you can call the customer service helpline, which is the best course of action if the question is about your order or a finance option.

The customer service helpline for online order questions is 0800 804 8879, and lines are open from Monday to Saturday, 8am until 10pm, and Sundays from 9am until 10pm.


Furniture Village Regular Offers

There are regular sales throughout the year on the Furniture Village website, and at New Year, Boxing Day, and during other popular sale events, such as Black Friday, you will see huge sales, some of which go on for a good few weeks. The website usually has a regular ‘sale’ section, where you can see main deals, and a clearance section. The main details currently on offer at Furniture Village include:

  • Save an extra 100 pounds on power recliners
  • Up to 30% off brands
  • Up to 50% off clearance items
  • Sofa sale
  • Dining sale
  • Bed sale
  • Occasional furniture sale
  • Up to 4 Years 0% interest free credit (subject to status and credit check)


Delivery & Returns Policy

As you can imagine, because of the sheer number of different large items that Furniture Village stock, there are several delivery options available. The good news is that delivery charges are per order, and not per item, so if you want to buy several items, it’s best to do it in one go, to save some cash. Generally speaking, delivery costs are 9 pounds for smaller items, such as mirrors, accessories, rolled up or boxed mattresses, cushions, wall art, etc, and 19 pounds for middle of the road sized items, such as tables. The cost of larger items is 49 pounds, and the time of delivery will be communicated to you, so you can ensure that you’re home at that given time.

In terms of returns, again, it depends what your order consisted of. Furniture Village will happily refund or exchange faulty items, however you will need to contact the customer helpline to arrange returns and to discuss what the problem is. You can trigger this post-delivery returns process up to 14 days after receiving your order.


How to Redeem Vouchers & Discounts

Redeeming discounts and deals is easy on the Furniture Village website, as the discount will automatically be applied at the check out screen. The sale amount is usually seen as a percentage saving, and then when you go to check out, the actual amount will be displayed.