More About AO.com
Shop online at AO for a huge range of products, quick delivery, and excellent customer service. The company has a focus on electrical goods and is the perfect destination to shop for TV and audio, computing products, home appliances, small appliances and more. There are over 4000 products to choose from, so you are sure to find what it is that you are looking for.
As well as having the aim of delivering high-quality products, the company also have a sold focus on making sure that their customer service is at the heart of everything that they do so that customers will always go away happy with their questions answered. In recognition of this, AO has won numerous awards for both their website and their customer service.
AO originally went by the name of Appliances Online and started by selling white goods online along with a small delivery service. It wasn’t until 2013 when Appliances Online decided to re-brand as AO.com. Following this, in 2016, in addition to white goods and home electronics, AO brought in a large range of laptops, desktops and computing accessories to add to their already large product catalogue.
AO do more than just selling some great products, they also offer a range of installation services to help you get your purchases set up and ready to use. The experienced installation team will safely install your new product into your home and show you how to use it. All the company’s engineers are Gas Safe registered and are approves by NICEIC, the UK’s leading electrical assessor. Be it a cooker or kitchen appliance, fridge or freezer, dishwasher, washing machine or TV, the team behind the scenes will have it set up in no time for a small extra fee. All pricing options vary and can be found on the website.
AO also understand how difficult to be to get rid of an electric appliance, especially if it is on the large side. When the company delivers a new product to you, they can also dispose of your old product for you from just £14.99. They only charge for the cost of transporting the item to be disposed of and follows the WEEE directive.
Sometimes the need for a new electrical product can pop up suddenly when your bank account is not expecting it, so AO provide a couple of simple payment options to make things easier and make buying a large product more manageable. Customers are able to spread the cost with no interest on certain products, the promotion will be listed alongside the product so that you will know which it is that this offer applies to.
Any product or service that comes to over £249 is eligible for the pay on finance option where you will not have to pay anything for 6 months. No deposit is taken and you will get an instant decision once the short application form has been filled out. Once the 6 months is up, you will have the choice to either pay the price of the product in full or spread the cost over 42 months.
The spread the cost option allows you to pick from a 12, 24, 36 or 48-month plan, whichever feels more manageable for you at the time. Simply fill out the short application form when you reach the checkout. The interest is fixed at 19.9% so you won’t be in for any nasty surprises.
Price Match Promise
An offer that makes AO.com stand out from other similar companies is the fact that they give a price match promise to all of their customers, even in the sales. Every product that they sell, AO price match it against any company, so you can always be sure that you are getting the very best deal possible. All you have to do if you find a lower price is give the company a quick call, let them know the product that you are interested in and the price that you have found and then let them do the rest. The price match even applies if you have used a discount code on another company’s product.
If you have already ordered the product in question, then the price match can still be applied. The price match offer is available from the day that you have placed your order until 7 days after it was delivered to you, so you have plenty of time to look for an alternative price if you think that you can find one. Additionally, if AO’s product price changes in the 7-day window, they will refund the difference!
If you are looking for a specific appliance or electrical item but are not sure what brand of specific product to go with, then the Best Buy section of the website is for you. Here you can find the company’s very best products that have been hand-picked by industry experts, so you can rest assured that you will be buying a good quality product to fit your needs.
If you apply for an account with AO, you can get your hands on some great offers and benefits that are exclusive to members. Primarily you will receive £20 off your next order just for signing up. Additionally, you can also get a faster checkout time, exclusive offers sent directly to you via email, plus the ability to manage all your orders and invoices online all in one place, making your life easier to manage. The sign-up process only takes a matter of minutes to compete and all instructions can be found on the website.
Help and Advice
AO will do what they can to help you with your purchasing journey before, during and after you have made your purchase. They have handy guides on their website which can help you to choose which product is best for you as well as some computing tech explained. As part of the aftercare service, there is information on how to look after your product and how to protect it from any potential faults.